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The Caliber Promise
A better building experience, from the first conversation to the final handover.
Building work is a significant investment. It can transform your home, but we also understand that having tradespeople working in your property can feel disruptive, uncertain and, at times, stressful.
At Caliber Building, we believe a professional building company should take responsibility for more than the construction work itself. It should also take responsibility for the experience of having that work carried out.
That is why we have created The Caliber Promise: a straightforward set of commitments that explain what you can expect from us when you choose Caliber Building.
We Will Treat Your Home With Respect
We understand that we are working in your home, not simply on a building site.
Our team will work professionally and considerately, taking reasonable steps to protect existing areas of your property and minimise unnecessary disruption wherever possible.
We will respect your home, your belongings, your neighbours and the fact that building work may be taking place around your everyday life.
We Will Keep Your Site Clean and Organised
Building work can be messy. That is unavoidable. But a messy project does not have to mean a chaotic one.
We aim to maintain a clean, safe and organised working environment throughout your project. Where practical, this includes:
- Protecting floors, surfaces and areas of your home affected by the work
- Keeping tools and materials organised
- Managing building waste responsibly
- Keeping access routes clear and safe
- Tidying working areas as the project progresses
- Leaving the site secure and reasonably tidy at the end of the working day
We believe that looking after the site is part of looking after the customer.
We Will Keep You Informed
Good communication should not be something you have to chase.
Throughout your project, we aim to keep you informed about progress, upcoming work and any decisions that may need your attention. If something changes, we will explain what has happened and what it means for the project.
Our goal is simple: you should know what is happening with your project without having to wonder what is going on behind the scenes.
We Will Be Open About Changes
Existing properties can sometimes reveal unexpected issues once work begins. Hidden defects, structural problems or unforeseen site conditions can all affect a project.
If something unexpected is discovered, we will explain the issue clearly and discuss the available options with you.
Where a change could affect the cost, scope or programme of the work, we believe you should understand this before decisions are made wherever reasonably possible.
No unnecessary surprises. No unexplained changes.
We Will Take Pride in Our Work
Quality workmanship is at the heart of what we do.
We pay attention to the details that can make the difference between work that is simply completed and work that has been properly finished.
From the underlying construction through to the finishing details, our aim is to deliver work that is built carefully, functions properly and complements the property.
We want to be proud of the work we put our name to.
We Will Work With You, Not Around You
Your project is ultimately about your home and your requirements.
We will listen to what you want to achieve, discuss practical considerations and work with you throughout the project. Where there are different ways of approaching something, we will explain the relevant considerations so that you can make an informed decision.
We believe good building work starts with good communication between the customer and the people carrying it out.
We Will Be Professional and Considerate
When our team is working at your property, we understand that our behaviour matters as much as our workmanship.
We aim to maintain a professional and respectful approach throughout the project, including consideration for your household, your neighbours and the surrounding property.
Whether we are carrying out a major renovation or a smaller building project, you can expect a straightforward and professional service.
We Will Take Your Concerns Seriously
We want our customers to be happy with the work we deliver. If something does not feel right or you have a concern during the project, we want you to tell us.
We will listen, investigate the issue and work with you to establish the appropriate way forward.
We do not believe that customer service ends when the main construction work is finished. If there is something that needs attention, we want to know about it and deal with it properly.
We Will Aim to Deliver What We Agree
Every building project has its own requirements, and construction programmes can sometimes be affected by factors outside anyone’s control. However, we believe in being realistic from the outset and communicating openly when circumstances change.
Our commitment is to provide clear information about the work involved and to keep you informed about progress throughout the project.
We would rather have an honest conversation about a potential issue than leave a customer wondering what is happening.
We Will Leave You With a Proper Handover
Completing the main building work is not the same as finishing the customer experience.
As your project approaches completion, we will focus on the finishing details and outstanding items before handing the completed work back to you.
Where applicable, relevant project documentation and information can also form part of the handover process, depending on the nature and requirements of the work.
Our aim is for you to feel confident about the finished project and what happens next.
Our Promise Is About More Than Building
There are plenty of builders who can tell you that they provide quality workmanship. We believe the difference is in how that workmanship is delivered.
For us, a successful project means more than completing the construction. It means communicating clearly, respecting your home, maintaining a well-managed site, dealing honestly with unexpected issues and taking responsibility for the finished result.
That is what The Caliber Promise is about.
Building With Confidence
Caliber Building is a local building company based in Folkestone, Kent, providing building services to homeowners across Folkestone and the surrounding areas, including Hythe, Hawkinge, Dover, Ashford, Canterbury and Romney Marsh.
Our reputation has been built through the projects we deliver and the relationships we develop with our customers. With a strong local reputation and excellent customer feedback, we are committed to maintaining the standards that customers expect from a professional building company.
When you choose Caliber Building, you are not just choosing someone to carry out the work. You are choosing a team that understands the importance of how the work is carried out.
Ready to Discuss Your Project?
If you are planning an extension, renovation, loft conversion, garage conversion, kitchen or bathroom installation, structural alteration or another building project, we would be happy to discuss your plans.
Contact Caliber Building today for a free, no-obligation quote and take the first step towards a better building experience.
